Shipping & Returns
Shipping Policy
Deliveries will be made by express courier service to the address included with Your order. You must ensure that someone is present to accept and sign for the delivery. Assuming Your order is received by 15:00 India Standard Time, and the goods ordered are available, everything should arrive within two working days. If the courier is unable to deliver Your parcel, they will leave a card asking You to contact them and rearrange a convenient delivery date. If Grufèt is not able to dispatch Your goods within seven days of the date of Your order, We will notify You by email to arrange a later date for dispatch. We will also give You the option of cancelling Your order. Goods are sent at our own risk until received by You or by any other person at the address You have given to Us. The cost of delivery is itemised at the checkout after You have selected the delivery service You require. We allow 10 working days from date of dispatch before deem a parcel is lost in transit.
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If You are a citizen of India, and You bought the Goods as a Consumer, You may cancel Your order at any time before We dispatch Your order or before the expiry of 7 working days from the date You receive Your order, not including the day You received it. As required by the Distance Selling Regulations, details of our after-sales service and guarantees, if any, are given on our website. If You cancel before We have sent the Goods, We will refund to You the price of the Goods and the cost of delivery, if any. If You cancel after We have dispatched the Goods, We will refund the price of the goods only. The option to cancel Your order is not available if the Goods are: perishable; made or altered to Your specification; shrink wrapped and which has been opened. If You cancel Your order after We have dispatched the Goods, You must return them to Us within 7 days in the same condition in which You received them. We cannot refund Your money if the Goods have been used, worn or damaged. You are responsible for the cost of returning them. To assist Us in identifying Your Goods on receipt by Us, We ask You to contact Us for a Goods Return Reference to be placed below our address on the returns label. If You fail to return the goods, within 14 days, We are entitled to arrange for their collection. If We do we shall look to You to repay Us the cost of collection. If monies are refundable to You, We will refund Your money within 30 days. This paragraph does not affect Your rights in the event that the Goods are faulty.
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We endeavor to keep our website and catalog prices updated and accurate but it is possible that the price may have increased from that published. If that happens, We will not send Your order until You have confirmed that You wish to order at the new price. Banking charges by the receiving bank on payments to Us will be borne by Us. All other charges relating to payment in a currency other than Indian National Rupee will be borne by You. Prices include India Goods & Services Tax. If You show by Your delivery address that You reside outside the India, VAT will be deducted at the payment point.
Return & Exchange Policy
If the goods are faulty, contact Us within 30 days, and We will refund Your entire purchase price. To receive a refund, it is essential that You follow the instructions below. You must contact Us by email to help@grufèt.com or by letter to our land address at the top of this agreement, stating that You would like to return goods, specifying exactly what goods and when purchased, and giving full details of the fault or other reason for return. We will then issue a Goods Returns Reference. If You send goods to Us without the reference, We may not be able to identify sufficient details to enable Us to attend to Your complaint. So far as possible, Goods should be returned: with both goods and all packaging as far as possible in their original condition; securely; wrapped; including our Goods Returns Reference noted under our address; at Your risk and cost.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: We will contact You as soon as reasonably possible to notify You; and Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to You, We will arrange a new delivery date with You after the Event Outside Our Control is over. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact Us. If You opt to cancel, You will have to return at our cost any relevant Products You have already received and We will refund the price You have paid, including any delivery charges.
Governing Law & Jurisdiction
The Terms & Conditions are governed by Indian law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Indian law. You and We both agree to that the courts of India will have jurisdiction. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.